Frequently Asked Questions
Everything you need to know about Mimiguard Systems — products, installation, delivery & more.
What products do you sell?
Mimiguard Systems deals with a wide range of security and networking products:
- CCTV Cameras & Surveillance Systems
- Networking Products
- Access Control Systems
- Security Accessories
- Video Recorders (DVR/NVR)
- Cables, Connectors, and Power Supplies
- Biometric & Smart Lock Systems
Do you offer installation services?
Yes, we offer professional installation services for CCTV systems, networking equipment, and access control systems.
Do your CCTV cameras support remote viewing?
Yes. Most of our CCTV systems support remote viewing through mobile phones, tablets, and computers using dedicated apps.
How long do CCTV recordings stay?
Storage duration depends on several factors:
- Hard drive capacity
- Number of cameras
- Recording quality and settings
Our team can help recommend the right storage solution for your needs.
Can I access my CCTV cameras while away from home or office?
Yes. With an internet connection and proper setup, you can monitor your cameras remotely from anywhere in the world.
Do you provide warranty on products?
Yes, selected products come with warranty coverage depending on the manufacturer and product type.
Can you help choose the right security system for my business or home?
Absolutely. We help customers select suitable security solutions based on their needs, budget, and location.
What payment methods do you accept?
We accept various payment methods including mobile money (M-Pesa), bank transfers, and cash payments.
Do you offer delivery services?
Yes. We offer rider, courier, and CBD delivery services within Nairobi and across Kenya.
How long does delivery take?
Delivery usually takes between 1 to 5 business days depending on the location and courier service selected.
Do you offer Pay on Delivery?
Yes. Pay on Delivery is available for rider deliveries within Nairobi CBD and selected courier services such as G4S and Speedaf.
Can products be returned or exchanged?
Yes. Exchanges are accepted within 30 days provided the item is returned in the same condition as purchased. Please note we do not offer cash refunds.
Do you sell networking accessories?
Yes. We stock a full range of networking products and accessories including:
- Routers
- Switches
- Network Cables
- Wireless Devices
- Connectors and Accessories
What access control systems do you provide?
We offer a comprehensive range of access control solutions:
- Biometric Systems
- Fingerprint Access Systems
- RFID Card Access
- Smart Locks
- Door Access Controllers
How can I contact Mimiguard Systems?
Gaberone Road, Gaberone Plaza, 3rd Floor, Shop T7, Nairobi, Kenya